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Tech SambaNova Raises $1 Billion at an $11 Billion Valuation to Challenge Nvidia in AI ChipsMarkets Telenor Buys Control of Bahnhof, Putting a Privacy-First ISP in Big-Telecom HandsCompanies Virgin Media Is Fined 28 Million Pounds for Making It Hard to CancelCrypto US Regulator Charges a North Carolina Trader Over an Alleged $14 Million Crypto FraudEconomy Australian Dock Workers Demand a 28-Hour Week as DP World Pushes Port AutomationMarkets Japan Weighs New Wording on the BOJ, and Bond Investors Get Nervous About Its IndependenceCompanies A Judge Approves a $47 Million Payout for 23andMe Data Breach VictimsPersonal Finance Plot Twist: Gen Z Is Buying Homes, and Here Is How They Pull It OffTech SambaNova Raises $1 Billion at an $11 Billion Valuation to Challenge Nvidia in AI ChipsMarkets Telenor Buys Control of Bahnhof, Putting a Privacy-First ISP in Big-Telecom HandsCompanies Virgin Media Is Fined 28 Million Pounds for Making It Hard to CancelCrypto US Regulator Charges a North Carolina Trader Over an Alleged $14 Million Crypto FraudEconomy Australian Dock Workers Demand a 28-Hour Week as DP World Pushes Port AutomationMarkets Japan Weighs New Wording on the BOJ, and Bond Investors Get Nervous About Its IndependenceCompanies A Judge Approves a $47 Million Payout for 23andMe Data Breach VictimsPersonal Finance Plot Twist: Gen Z Is Buying Homes, and Here Is How They Pull It Off

Topic: ofcom

A Virgin Media branded van
Companies
Wednesday, 7/8, 07:37 AM

Virgin Media Is Fined 28 Million Pounds for Making It Hard to Cancel

  • Britain's telecoms regulator, Ofcom, has fined Virgin Media £28 million for making it needlessly difficult for customers to cancel their contracts, from dropped calls to a two-tier system that forced people to repeat themselves.
  • It is a rare, sizable penalty aimed squarely at the 'friction' that subscription businesses use to keep people from leaving.

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